Support Services

NICU Baby Care

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Parents often feel helpless and overwhelmed while having a child in the NICU. At UVA, we encourage you to be part of your baby's healthcare team and discuss care and treatment options. 

The NICU is open to parents 24 hours a day. You may visit any time it's convenient for you. There may be times when the NICU is unavailable due to procedures or interventions, but we do our best to accommodate all families. The Klockner Family Suite is also available for parents to "room-in" and take care of their child before discharge. 

Clinical Practice Terms

Translators & Interpreters

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Hearing and Vision Impaired Services A certified sign language interpreter is available for deaf or hard of hearing children and family members. TDD (Telecommunications Device for the Deaf), closed-captioned televisions, assistive listening devices, magnifiers and select large-print documents are available from Patient and Guest Services. For more information, call 434.982.1794.

Legal Aid

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The Child Health Advocacy Program provides legal assistance to families whose children receive healthcare at UVA Children's Hospital. Volunteers from the Legal Aid Justice Center offer help to families with a variety of legal problems, including:

Remembrance Trees

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The flowers on these trees honor former UVA Children's Hospital patients. 

If you would like to remember your child online, you're invited to share your photos and memories with our Facebook group.

Service of Remembrance

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The Children's Hospital Service of Remembrance has been held every year since 1995. During the service:

Hospital Education Program

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Our Hospital Education Program (HEP) is a state-operated program and partnership between the Children's Hospital, Charlottesville City Schools and the Virginia Department of Education.

HEP offers:

Child Life Program

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Learn how UVA child life specialists help kids cope with their healthcare experiences and understand their illness and treatment, easing fear and confusion.

Blue Ridge Care Connection

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This program provides support to children with special healthcare needs. Our professional care coordinators help children and their families access medical and community-based services targeted to each child's individual needs. 

BRCC Eligibility & Referrals

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We provide case management services to any child who:

  • Is under the age of 21
  • Lives in Virginia
  • Has a diagnosed condition or physical disorder that is expected to last longer than 12 months

Examples of qualifying conditions include (but are not limited to):