We want to make sure you not only receive the best care but also have a positive experience at UVA Health Children's.
Why Is Our Patients' Experience Important?
UVA Health Children's is committed to providing the best care and experience for our patients. Your feedback helps us improve across all aspects of care.
How Is Patient Experience Measured?
The Children's Hospital Consumer Assessment of Healthcare Providers and Systems (Child HCAHPS) and Press Ganey administer our patient experience surveys. These surveys help gather input on aspects of care like:
- Communication
- Responsiveness
- Overall satisfaction
We use these surveys to improve the care we provide. We also make our providers' ratings and reviews public.
| Year | Average Rating | Goal |
|---|---|---|
| 2020 | 90.94 | 92 |
| 2021 | 94.52 | 92 |
| 2022 | 94.18 | 92 |
| 2023 | 94.38 | 92 |
How Can You Help?
Your feedback helps us to improve so we can offer the best experience to all patients. In addition to surveys, there are other ways you can offer feedback.
- You have the right to ask for a second opinion.
- You can use this form to submit your feedback directly.
- While in-patient, you can request to speak to a charge nurse or doctor.